Extended Warranty

Fam Plan members are entitled to up to five years of warranty on all parts and labor installed or performed while the customer is an active Fam Plan member. The warranty ends when the Fam Plan is not renewed or if the customer fails to pay for the Fam Plan.

Trusted Professionals

Choate’s technicians are professionally trained to take care of your comfort, equipment, and safety. Choate’s performs background checks and drug testing on all employees. Choate’s allows only qualifi ed professionals into your home.

Priority Service

When you become a Fam Plan member, you earn priority status and jump to the head of the line when you request service. Your job will be scheduled ahead of non-members.

High Performance Services

You can reduce maintenance associated with breakdowns by as much as 85% and lower your utility bills by 30% if you choose the high-performance services included in the Fam Plan agreement.

HVAC and Plumbing Fam Plan Maintenance Programs

A Simplified Process Just For You

We simplify the process by coming to you. We will contact you for your initial maintenance check, and we’ll keep on top of any issues with your systems. It’s the ultimate approach to keeping your home comfortable year-round — and it’s one we’ll manage in-house, to minimize headaches, hassles, wait times, and repair costs.



  • Initial maintenance check and troubleshooting
  • Priority servicing, as needed
  • Comprehensive customer support
  • After year one, cancel anytime with 30 days notice

* A single system consists of one thermostat, one air conditioner and one furnace. Additional systems can be included in your Family Maintenance Plan for $5 each.

Your first month’s payment is due upon initial service.


Whats Included?

Overall Perks

  • Trip charge fee waived every time (up to $120 savings per occurrence)
  • Move in front of non-Fam Plan customers when you have a service request
  • Moving? Your membership is transferable to your new home (if within our service area)
  • Industry leading 5-year parts & labor warranty on repairs (see website for exclusions)
  • $99 Diagnostic Fee waived with repair (if service call needed)

Plumbing Perks

  • 5% discount on new water heater installations
  • 5% discount on sewer replacements
  • $50 System enhancement for plumbing
  • One tank/tankless water heater drain
    & flush per year (under 10 years old)
  • Annual precision 95-point safety inspection of your plumbing system
  •  $100 coupon toward one standard drain cleaning with accessible cleanout, normal business hours

HVAC Perks

  • Complete 40 point inspection twice per year
  • 2 lb. Freon free per year
  • $50 Off air duct cleaning coupon
  • 5% discount on new HVAC system installations
  • Clean/replace standard filters up to 4” during maintenance visit (2 filters per year, per system)
  • 20% discount on repairs and Freon/refrigerant
  • $50 system enhancement coupon for HVAC
  • $100 coupon towards dryer vent cleaning

What's Included In Our Multi-Point Inspection?

Air Conditioning Services performed

  • Chemical Clean Outdoor Coils
  • Clean/Replace Standard Filter
  • Check Refrigerant Levels
  • Monitor Voltage/Amperage
  • Check All Electrical Controls
  • Check Thermostat Calibration
  • Tighten Electrical Connections
  • Lubricate Fan Motor (if applicable)
  • Check All Motor Operations
  • Check Condensate Drain(s)
  • Adjust/Monitor Air Flow
  • Measure Cooling Capabilities
  • Delta T Test
  • E.L.D. Test (if needed)

Plumbing Services performed

  • Annual Precision 95-Point Safety Inspection of Your Plumbing System  - This inspection is designed to identify potential problems with your plumbing system in hopes of avoiding unwanted breakdowns.
  • One Water Heater Drain & Flush per year*- This service helps remove sediment out of water heater tank, allowing for better quality of water and to heat water more efficiently. (*under 10 years old)

Heating Services Performed

  • Clean & Adjust Burners
  • Evaluate Flue Venting System
  • Monitor & Adjust Gas Pressure
  • Test & Adjust Safety Controls
  • Clean/Replace Standard Filter
  • Inspect & Adjust Blower Components
  • Clean Rust/Debris in Furnace
  • Tighten Electrical Connections
  • Inspect Ductwork
  • Inspect Home Carbon Monoxide Detector
  • Check Ignition System Operation
  • Temperature Rise Test
  • Static Pressure Test