Serving the Midsouth since 1958
We look forward to seeing you soon!
What to Expect From a Choate's Service Call
Our Process
Recommendations
FAMPlan & Warranty
Financing Options
Serving the Midsouth Since 1958
Our StoryJoe Choate founded Choate's Air Conditioning and Heating Inc. in 1958, after retiring from serving in the United States Merchant Marines and then later working for International Harvester. Joe believed firmly in the old-fashion values of service, based on his faith and the scripture "Whatever you do, work at it with all your heart, as working for the Lord, not for human masters" (Colossians 3:23).
For more than 65 years, Choate's focus on quality work and attention to detail has established its reputation as a leader in the community. Today, the Choate family, including Chris, Cindy, Brian, and Sol, along with their exceptional team, maintain the same level of excellence and actively drive growth and success.
Our Core Values
Our Mission
Exceed customer expectations, prioritize quality service with urgency, and be the first responders in times of need.
Our Vision
To be the best of the best in our industry and provide an exceptional customer service experience.Our Values
Teamwork, hospitality, education, dependability, integrity, service, honesty, excellence, and safety.Our Purpose
To provide the 3 Wins: 1. Win for the customer 2. Win for the employee 3. Win for the company
Watch: Thank you message from the Choate family.
Our Process
The Discovery Process
In order to fully comprehend any problems you may be experiencing, Choate's will inquire about your HVAC and/or plumbing systems, your level of comfort, and your preferences and expectations through a comprehensive set of questions. Just like in a medical examination, Choate's technicians need to understand your history, habits, and symptoms to accurately diagnose and address any issues.
The Diagnosis Process
The malfunction of your HVAC and/or plumbing systems could be due to several factors. Choate's will conduct a thorough investigation of your systems, examining them from every angle, to identify the underlying reason for any issues you may be experiencing with their performance.
Our Findings
After pinpointing the underlying cause of any issue(s) with your system, a Choate's technician will forward you a digital copy of their findings through email or text. The technician will then walk you through the details of the findings, ensuring that you comprehend the issue(s) and its implications.
The Solution
After discussing the findings with you, the technician will propose choices that include repairing, enhancing, or replacing the issue(s) with your system, as well as any other necessities your home may require to ensure your comfort. The technician will create estimates for the work and send them to you via email for your evaluation and approval.
More than just a fix
In addition to resolving the issue and providing same-day relief, you will also receive an educational briefing on what caused the problem, how it impacted your system, and what measures were necessary to resolve it. Even after the technician departs, our support team is always available to provide ongoing assistance.
Breathe Easier
APCO-X
If you wish to take extra precautions to protect your family and friends please ask us about the APCO air purifier, which helps to improve the air quality in your home.
Financing Available
Choate's understands that HVAC and plumbing systems are significant investments, but we recognize their crucial role in enhancing the comfort and habitability of homes or offices. That's why we offer comprehensive financing solutions with low monthly payments to help our customers obtain the systems they require at the right time, whether for repairs or upgrades, subject to approved credit.
Very Professional. Excellent communication. Checks carefully for malfunctions & presents several options. Respects home & takes COVID precautions. Very pleased with service!Charlotte Kennedy- Choates provided great, on-time service and the technician was friendly and helpful. He took COVID precautions automatically, which I appreciated! We have the FAM plan and it is well worth it!Sophia Mosher
- Choate's FamPlan service call was efficient and painless. I appreciate the technician's working without any interference (assistance) from me. Well done.Paul Miller
- From start to finish we greatly enjoyed working with Choates. They helped us quickly solve a big issue and worked to communicate every step proactively. We are thankful for the service we received.Phillip Rodgers
- I’ve been using Choate’s for years and I’m NEVER disappointed. Technicians are always upfront, on time, and professional. They remain go-to company for plumbing and HVAC issues!Jay Money
HVAC and Plumbing
FAM Plan PriorityMembership Program
24
.99/mPriority Service & Dispatch Fee waived every time!
Free Yearly Cooling and Heating Maintenance.
Free Yearly Plumbing Inspection
5% off on new HVAC & plumbing installs
20% on all Repairs
Up to 2lbs of R410 Refrigerant & up to 2 air filters free per year.
After year one, cancel anytime with 30 days notice
* Price above is for a single system subscription. A single system consists of one thermostat, one air conditioner and one furnace. Additional systems can be included in your Family Maintenance Plan for $5 each.
Join Today And Save!
Your first month’s payment is due upon initial service. Some restrictions may apply, visit choateshvac.com for more details.
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